ECOHOPE INTERNATIONAL HK LIMITED
TERMS AND CONDITIONS

Effective Date: 2026-03-13

Version: 2026-03-13

1. INTRODUCTION

1.1 These terms and conditions ("these Terms and Conditions") constitute the agreement between our Company (as defined below) and you. Please read it carefully as they govern your use of our Service (as defined below).

1.2 Your use of our Service is also subject to those additional terms and conditions presented by us, which are incorporated into these Terms and Conditions by way of reference.

1.3 Please read the relevant part of these Terms and Conditions regarding how we may amend these Terms and Conditions and/or incorporate additional terms by way of reference.

1.4 As regards how we collect, use, share and protect your personal data, please read our Privacy Policy and Personal Information Collection Statement. Our Privacy Policy and Personal Information Collection Statement are incorporated herein by way of reference.

1.5 You are not eligible to use our Service if you do not agree to these Terms and Conditions. By signing up for, or otherwise using our Service, you acknowledge and agree to be bound by these Terms and Conditions.

1.6 For signing up and using our Service, it is a condition precedent that you have already attained 18 years of age. You also warrant that any registration information that you provide and/or submit to us is true, accurate, and complete, and you will inform us of any change of your registration information.

1.7 These Terms and Conditions are between you and ECOHOPE INTERNATIONAL HK LIMITED (with Hong Kong Company Registration Number 78366517).

2. INTERPRETATION AND DEFINITION

2.1 In these Terms and Conditions, unless the context otherwise requires:

“Active Subscription” means a subscription that you have selected and made the payment of Subscription Fee (as defined below).

“Account”, “your Account” means the user account that you signed up with us.

“Additional Pick Up Order” means the right to place one Recycle Order (as defined below) that a Customer with an Active Subscription purchased.

“App” means the ECOHOPE mobile application provided by our Company.

“Collection Bag” means the standard-sized recycling bag provided by our Company.

“Company”, “we”, “us”, “our Company” means ECOHOPE INTERNATIONAL HK LIMITED (Hong Kong Company Registration Number 78366517).

“Customer”, “you”, “your” means you as the user of the App and our Service.

“Promotional Code” means those codes for payment deduction that we provided in the App.

“Recycle Order” means the request that you submitted via the App for collection of a full Collection Bag.

“Recycling Entitlement” means the right granted to the Customer to place ONE (1) Recycle Order.

“Service”, “our Service” means the service provided by us under your Active Subscription.

“Subscription”, “Subscription Plan” means monthly plan, quarterly plan, annual plan, and other subscription plans that we may offer from time to time.

“Subscription Fee” means the fee for monthly or quarterly or annual subscription or any subscription which the Company will offer to the customers.

“Subscription Period” means the duration of which an Active Subscription, being ONE (1) month for a monthly plan, THREE (3) months for a quarterly plan, TWELVE (12) months for an annual plan from the date of activation or those period under other subscription plans that we offer from time to time.

“your Subscription” means the Service you subscribe from our Company.

2.2 Unless the context otherwise requires:

(a) words importing the singular include the plural and vice versa and words importing a gender include every gender;

(b) references to these Terms and Conditions or any other agreement or document shall be construed as references to the same as amended, varied or supplemented from time to time; and

(c) the English versions of these Terms and Conditions shall prevail wherever there is a discrepancy between the English and the Chinese versions unless otherwise specified.

3. SERVICE

3.1 Our Service

We provide empty plastic bottles collection service under your Active Subscription.

3.2 Limitations and Modifications of our Service

3.2.1 We will use our best endeavor to make our Service operational. However, the availability of our Service may vary from time to time and is subject to the applicable laws and regulations, including, but not limited to:

(a) our Service may experience temporary interruptions due to technical difficulties, maintenance or testing, or updates, including those required to comply with the changes in relevant laws and regulations; and/or

(b) we may improve our Service from time to time, and we may modify, suspend, or stop (permanently or temporarily) providing all or part of our Service (including certain functions, Subscription Plans and promotional offerings).

3.2.2 In the event that you no longer want to use our Service, it is your right to terminate these Terms and Conditions by virtue of clause 4.12 below.

3.2.3 We have no liability to you, nor any obligation to refund you, due to internet or other service interruption that are caused by the actions of government authorities, other third parties or events beyond our control.

4. USE OF OUR SERVICE

4.1 Access to our Service

4.1.1 Subject to your compliance with these Terms and Conditions, we grant you limited, non-exclusive, revocable permission to make personal use of our Service ("your Access"). Your Access will remain in effect unless and until terminated by you or us. You agree that you will not redistribute, sell or transfer our Service.

4.1.2 You may subscribe to our Service directly from us or through a third party either by paying the Subscription Fee in advance on a monthly basis or some other recurring interval offered by us in the App or our website. If you subscribe to our Service through a third party, separate terms and conditions with such third party may apply to your use of our Service in addition to these Terms and Conditions.

4.2 Our Proprietary Rights

The contents in our App and our website are the property of us or our licensors (if any). All of our trademarks, service marks, trade names, logos, domain names, and any other proprietary rights owned by us ("our Proprietary Rights") are the sole property of us or our licensors (if any). We do not grant you any rights to use any of our Proprietary Rights whether for any commercial or personal use.

4.3 Creating an Account with Us

4.3.1 You acknowledge and agree to create an account for using all or part of our Service. Your username and password are for your personal use only and should be kept confidential at all times. You agree that we have the right to reclaim, or require you to change your username for any reason.

4.3.2 You acknowledge and agree that you are responsible for all use (including any unauthorized use) of your username and password. In the event that your username or password has been lost or stolen, or if you suspect your Account has been accessed without your authorisation, you will notify our customer service support team at once.

4.4 Your Recycling Entitlement

Upon successful activation of your Subscription, we will grant you a total number of Recycling Entitlement(s) as follows, which will be available for placing the Recycle Order during your Subscription Period:

(a) Monthly Plan: ONE (1) Recycling Entitlement.

(b) Quarterly Plan: THREE (3) Recycling Entitlements.

(d) Other Plan: As indicated in the App when you subscribed the same.

4.5 Validity of Recycling Entitlement

Except as otherwise provided in the App, all Recycling Entitlements granted are valid for use throughout the entire Subscription Period in which they relate. They are not tied to any specific calendar month. Any unused Recycling Entitlements will expire automatically upon the expiry or termination of the relevant Subscription Period without notice, and no refund or compensation will be made by us.

4.6 Usage

Subject to clauses 4.7 and 4.8, you may place ONE (1) Recycle Order under each Recycling Entitlement or upon payment for an Additional Pick Up Order.

4.7 Collection Logistics

4.7.1 Upon receiving a Recycle Order, we will, through our logistics partner, provide you with the available collection time slots for your selection.

4.7.2 You will ensure the Collection Bag is delivered to our logistics partner in person at the designated pick-up point as agreed by us. It is your responsibility to ensure that our logistics partner can access the said pick-up point within the time slot chosen by you.

4.7.3 In avoidance of doubt, we make no guarantee that we or our logistics partner will:

(a) collect the full Collection Bag and deliver an empty new one within SEVENTY-TWO (72) hours after we received your Recycle Order; and

(b) collect the Collection Bag strictly within the time slot you selected.

4.8 Contents inside the Collection Bag

4.8.1 You agree and warrant that:

(a) all plastic bottles placed inside the Collection Bag are empty and have been rinsed clean;

(b) there is no non-recyclable materials, hazardous waste, liquids, or other prohibited items placed inside the Collection Bag; and

4.8.2 We reserve the right to refuse collection if the Collection Bag does not meet the requirements stated in clause 4.8.1 above upon our or our logistics partner’s inspection. In such event, the relevant Recycling Entitlement will be deemed used.

4.9 Change of your Subscription

You may change your Subscription any time, and the new Subscription and Subscription Fee will take effect right after the then-current Subscription expires. No refund or credit will be given for any price difference between your then-current and new Subscription.

4.10 Charge of Subscription Fee

We may from time to time change the Subscription Fee, including recurring subscription fees, and we will notify any fee change in advance upon reasonable notice. Such fee change will take effect at the commencement of the next subscription period. Subject to applicable law, by continuing to use our Service after the fee change takes effect, you will have accepted the new fee. If you do not agree to such fee change, you may unsubscribe your Subscription prior to the fee change taking effect.

4.11 Fee, Billing and Cancellation

4.11.1 All Subscriptions will be renewed automatically until cancelled or these Terms and Conditions are terminated, and you will be billed on a recurring basis on the first day of each Subscription Period. You authorise us (or the applicable third party, if you sign up through a third party) to charge according to your payment method for the then-current Subscription Fee.

4.11.2 Save and except as expressly stated in these Terms and Conditions, all Subscription Fees are payable in advance, non-refundable, and processed automatically at the start of each Subscription Period.

4.12 Unsubscribe Our Service

You may unsubscribe our Service by logging into your Account via the App and following the prompts on the Account page. Unless otherwise stated, cancellation will take effect from the end of the Subscription Period that you had subscribed. We do not provide refunds or credits for any partial subscription periods, save and except as expressly stated in these Terms and Conditions.

4.13 Suspend or Terminate by Us

4.13.1 These Terms and Conditions will continue to apply until terminated by either you or us. We may terminate these Terms and Conditions (including any additional terms and conditions incorporated herein) or suspend your Access to our Service at any time if:

(a) we believe that you have breached any part of these Terms and Conditions;

(b) we cease providing our Service by giving you reasonable notice; or

4.13.2 In addition to any other rights we may have under these Terms and Conditions, we reserve the right to terminate your Subscription at any time by giving not less than FOURTEEN (14) days' prior notice to you. In such circumstances, you will retain your Access for the remainder of the then-current Subscription Period unless we inform you otherwise.

4.13.3 If you or we terminate these Terms and Conditions, or if we suspend your Access, you agree that we will, subject to applicable laws, have no liability or responsibility to you, and we will not refund any amounts that you have already paid (save and except as expressly provided in these Terms and Conditions).

5. ACCOUNT DELETION & DATA RETENTION

5.1 Request for Deletion

You may request the permanent deletion of your account at any time via the App or by contacting our customer support service team.

5.2 Deletion Process & Cooling-off Period

Once your request for deletion has been submitted to us, your Account will be deleted permanently THIRTY (30) days (“Cooling-off Period”) after such submission. During the Cooling-off Period, you may contact our customer service support team to revoke your request for deletion of your Account. The act of deletion of your Account will be irretrievable.

5.3 Effect on Active Subscriptions

If you have an Active Subscription at the time you make your request for deletion of Account, we will terminate your subscription at the end of the then-current Subscription Period that you had already paid and cease to renew your Subscription. In such case, no refunds will be made for any unused portion under the then-current Subscription Period.

Your Access may be restricted during the Cooling-off Period if there is no unused portion during the then-current Subscription Period.

5.4 Scope of Data Deletion

After Account deletion, the personal data (username, age group, gender and the day and month of birth, etc.) that you provided to us and associated with your Account will be erased permanently from our active systems.

However, if we are required under applicable laws to retain certain business, financial, and transaction records (“Retained Data”) for legal, tax, accounting, and audit purposes, such Retained Data will be securely stored in a restricted environment which will only be accessed or used as necessary to comply with legal obligations, resolve disputes, or enforce these Terms and Conditions. It will not be used for active business purposes or marketing.

6. LICENSES THAT YOU GRANT US

You agree to grant us the following rights:

(a) to allow our Service to use the processor, bandwidth, and storage hardware on your device in order to facilitate the operation of our Service; and

(b) to provide advertising and other information to you, and to allow our business partners to do the same, as permitted in accordance with our Privacy Policy and Personal Information Collecting Statement.

7. ENVIRONMENTAL DATA DISCLAIMERS

7.1 The App may display information related to the environmental impact of recycling activities (e.g., estimated CO₂ savings), and you acknowledge and agree that any such environmental data, metrics, or claims are our estimation based on industry-standard or third-party calculation methodologies, which are for reference and illustrative purposes only and not as precise or guaranteed figures.

7.2 To the fullest extent permitted by law, we disclaim all liability for the accuracy of such environmental data, metrics, or claims. This disclaimer is fundamental to this agreement and is intended to ensure compliance with Hong Kong’s laws, including, but not limited to, the Trade Descriptions Ordinance (Cap. 362, Laws of Hong Kong Special Administrative Region).

8. LIMITATION OF LIABILITY

8.1 To the fullest extent permitted by law, our liability arising from these Terms and Conditions is capped at the total fee that you had paid in the last THREE (3) months prior to the event giving rise to the claim.

8.2 Our Company will not be liable for delays or failures due to Force Majeure events.

9. CUSTOMER SUPPORT SERVICE

For customer support service about your Account and/or payments, please read the relevant section of our website. If you have any questions concerning our Service or these Terms and Conditions (including any additional terms and conditions incorporated herein), please contact our customer support service team.

10. WARRANTY DISCLAIMERS

10.1 We will provide our Service with reasonable care. Our Service is provided "as is" and "as available," without any warranties of any kind, whether express, implied, or statutory.

10.2 We make no warranty that our App and/or our website is free of malware or other harmful components.

10.3 We make no warranty and no representation and assume any responsibility for, any third-party applications (or the content thereof), user content, devices or any product or service advertised, promoted or offered by a third party in our App or through our Service or any hyperlinked website, and we are not responsible for any transactions between you and any third-party providers of the foregoing.

11. INDEMNIFICATION

You agree to indemnify and hold us harmless from and against any reasonably foreseeable direct losses, damages, and reasonable expenses (including, but not limited to, legal costs) suffered or incurred by us arising out of or related to:

(a) your breach of any of these Terms and Conditions (including any additional terms and conditions incorporated herein);

(b) any activity in which you engage on or through our Service; and

12. CHANGES AND AMENDMENTS

We may make changes and amendments to these Terms and Conditions (including any additional terms and conditions incorporated by way of reference herein) from time to time by notifying you of such changes and amendments via our App, website or email. Any such changes and amendments will not apply to any dispute between you and us arising prior to the effective date of the same. Your use of our Service after the effective date of the same will constitute your acceptance of such changes and amendments. If you do not wish to continue using our Service under the new terms and conditions, you may terminate your account by contacting us.

13. MISCELLANEOUS

13.1 Governing Law and Jurisdiction

Each of you and us submits to the non-exclusive jurisdiction of the Hong Kong Courts.

13.2 Entire Agreement

These Terms and Conditions constitute all the terms and conditions agreed upon between you and us and supersede (if any) prior agreements, representations in relation to the subject matter of these Terms and Conditions, whether written or oral.

13.3 Severability and Waiver

13.3.1 Each of the provisions of these Terms and Conditions is severable and distinct from the others and, if at any time one or more of such provisions is or becomes illegal, invalid or unenforceable in any respect under the laws of any jurisdiction, the legality, validity or enforceability of the remaining provisions will not be affected in any way.

13.3.2 Any failure by us to enforce these Terms and Conditions or any provision thereof will not waive our rights, powers and remedies thereunder or any further or other exercise of such rights, powers or remedies.

13.4 Third Party’s Right

No person other than you and our Company will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623, Laws of Hong Kong Special Administrative Region) to enforce or enjoy the benefit of any of the provisions of these Terms and Conditions.

ECOHOPE INTERNATIONAL HK LIMITEDTERMS AND CONDITIONS

ECOHOPE INTERNATIONAL HK LIMITED
TERMS AND CONDITIONS